Announcing Voice

Voice is now part of Pingram, with support for basic scripted calls, AI voice calls, transfers, and tools. Pingram Voice can replace your third-party voice and telephony services with one API.

We have spoken to many customers who complained about having to wire three different services together to get a decent, high-quality voice experience in industries such as trades, health, SaaS, and more.

Voice usually complements the SMS you already send with Pingram, so a call is considerably more useful when it happens on the same number.

So we decided it was time to bring voice to Pingram.

What you can do now

Pingram now supports both inbound and outbound phone calls, handled by a script or an LLM-powered agent.

On inbound calls to your Pingram numbers, you can use the dashboard to set a script to be read, or an LLM-powered agent that handles the call, speaks with the caller, and makes tool calls to your webhooks.

You can also customize this behavior for each inbound call with webhooks, for example to pass custom instructions or context to the LLM based on the caller’s information.

Outbound works the same way. A predefined script is read, or an LLM handles the call, speaks with the person who answered, and uses tools.

Pingram handles transcription, recording, telephony, transfers, and anything else you need to implement voice calls in your application.

Get started

Open the Voice page in the dashboard to place a test call.

Or read the Voice documentation.